Terms and Conditions - TCS Silks

Welcome to TCS Silks. As you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions, which together with our privacy policy, govern TCS Silks’s relationship with you and the website. The term 'TCS Silks' or 'us' or 'we' refers to the owner of the website shop.yourstore.io/tcs-silks, the term 'you' refers to the user or viewer of our website. The use of this website is subject to the following terms:

• The content of this website is for your general information and use only. It is subject to change without any prior notice.
• Neither we nor any third party provides any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without TCS Silks's prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authorities.

CANCELLATION POLICY

TCS Silks believes in helping its customers as far as possible and has, therefore, a liberal Cancellation Policy. Under this policy:

• Cancellations will be considered only if the request is made within 12 hours of placing an order.
• Refunds will be done within 7-10 working days in the case of online payments done through the Credit/Debit/Net banking facility.

RETURN/EXCHANGE POLICY

• All products are pre-checked for quality and defects before they are shipped. In spite of our best efforts, if you find the product delivered is damaged, kindly email the customer care for the Return procedure within 24 hours of delivery. The decision to accept returns rests solely with the TCS Silks’s Team.
• The products are examined in detail for defects before shipping. Once the products are shipped no returns will be accepted unless there are any defects.
• If the product is disliked by the customer it is not eligible for exchange.
• The photos of all products are taken under neutral lighting conditions, and we make the best possible effort to reproduce the exact colour. The colours may look different due to your monitor or device settings.
• Please ensure that products are returned in original condition and packaging in order to get your full credit. Kindly note that this is a non-negotiable policy.
• Once the TCS Silks team decides to accept the request, It shall take a week’s time to refund or exchange.
• Lastly, the exchange facility shall only be provided once and for all. Repetitive exchange requests shall not be entertained.

PAYMENT POLICY

Our Payment Methods include Razorpay. The payment gateway offers complete security in your payment transactions. Customers can pay through any of the cards that are accepted by the above gateways. Any partial or full refunds in case of unavailability of the product will be credited back to the respective accounts through which we have received payments.

The price of the product mentioned on the website is final and we do not offer discounts of any nature.

TCS Silks is not responsible if any form of fraud occurs while you are making payments as all transactions are done on the respective payment gateway partner’s website. However, we do promise to help in whatever way possible in case you are facing difficulty while making payments.

PRICING INFORMATION

While TCS Silks strives to provide accurate product and pricing information, typographical errors may occur. In case if the product is listed with an incorrect price or information, TCS Silks shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched, In such case, TCS Silks may either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and TCS Silks will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that accepts your order, the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to TCS Silks dispatch of the product that you have ordered. If you have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.

We strive to provide you with the best prices. However, sometimes a price online may not match the price of a store. In our effort to be the lowest price provider in your particular geographic region, store pricing may sometimes differ from online prices. Prices and availability are subject to change without notice.

ELECTRONIC COMMUNICATIONS

When you subscribe or register with us, you automatically give us the consent to communicate with you. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Also, we will be sending you an email to inform you about new collections and any other information that we feel might be relevant to convey to our customers.

LEGAL JURISDICTION

This User Agreement shall be construed in accordance with the applicable laws of India. Any disputes arising out of any transactions made on the TCS Silks website will be settled in the courts of Kanchipuram.